PAYMENT POLICY

At ZENTIARA, we want your shopping experience to feel simple, secure, and worry-free. This Payment Policy explains the payment methods we accept, how payments are processed, and what you can expect when placing an order on our website.

Accepted Payment Methods

We currently accept the following payment methods:

PayPal
Credit cards
Debit cards

Major credit and debit cards may include Visa, Mastercard, American Express, Discover, and other supported card types depending on your location and payment provider.

All available payment options will be displayed at checkout.

PayPal Payments

You can choose PayPal at checkout for a fast and secure payment experience.

When you select PayPal, you may be redirected to the PayPal website or app to complete your payment. After the payment is confirmed, you will be returned to our website and your order will be processed.

You may be able to pay through your PayPal balance, linked bank account, or linked card, depending on your PayPal account settings and available options in your region.

Credit Card Payments

We accept secure credit card payments through our checkout system.

When paying by credit card, please make sure your billing information matches the information associated with your card. This helps prevent delays or failed transactions.

Your card will be charged once your order is successfully placed.

Payment Security

Your payment security is very important to us.

All transactions are processed through secure payment gateways. ZENTIARA does not store your full credit card details on our website. Payment information is encrypted and handled by trusted third-party payment processors.

Currency

Prices on our website are displayed in the currency shown at checkout.

Depending on your card issuer, bank, or payment provider, currency conversion fees or international transaction fees may apply. These fees are charged by your bank or payment provider and are not controlled by ZENTIARA.

Payment Confirmation

Once your payment is successfully completed, you will receive an order confirmation email.

Please check your email address carefully when placing your order. If you do not receive a confirmation email, please check your spam or junk folder first. You may also contact our customer care team for assistance.

Failed or Declined Payments

If your payment is declined, please check that:

Your card details are correct
Your billing address matches your payment information
Your card has sufficient funds or credit available
Your bank or card provider has approved the transaction
Your PayPal account is active and available for payment

For security reasons, your bank or payment provider may sometimes block online or international transactions. If this happens, please contact them directly or try another accepted payment method.

Order Processing

Orders are processed after successful payment confirmation.

If payment is not completed, your order may not be confirmed or shipped. We recommend completing your payment as soon as possible to avoid delays.

Payment Verification

In some cases, we may need to verify payment or order information before processing your order. This is done to protect both our customers and our store from unauthorized transactions.

If verification is needed, our customer care team may contact you by email.

Refunds

Approved refunds will usually be issued back to the original payment method used at checkout.

If you paid by credit card, the refund will be processed to the same card. If you paid by PayPal, the refund will be issued to your PayPal account.

Please allow several business days for the refund to appear, depending on your bank, card issuer, or PayPal processing time.

Payment Support

If you experience any payment issues or have questions about your order, please contact our customer care team.

We will be happy to help you complete your purchase and make your ZENTIARA shopping experience as smooth and comfortable as possible.